A national epilepsy charity in south Bucks has been criticised for not showing enough care to its epileptic patients and told it must improve in three key areas.

The National Society for Epilepsy in Chalfont St Peter – which campaigns to improve care for people living with epilepsy - runs Greene House, a care home looking after people affected with epilepsy and other conditions.

The Care Quality Commission (CQC) says it found problems during its inspection last month including incidents that did not “promote people’s dignity” and areas where staff training were not up to scratch.

Only last week, the society's new chief executive David Marshall called for improvements on how people living with epilepsy and other neurological conditions are looked after.

The CQC's report said: “The level of induction and training provided varied and did not provide all staff with the required skills and knowledge to do their job.”

As a result, the home – which provides care for 13 people – has been told it must improve its levels of care, safety and effectiveness after the commission found “the service was not always caring”.

The charity is the leading voice on epilepsy in the UK, with Prime Minister David Cameron appointed a vice president in 2005.

Despite the criticism, the home was found to be well-led and had responsive service, and residents told inspectors they felt safe and were happy with their care.

And while improvement is required in three of the five categories, the CQC did praise management and staff in a number of areas including meeting staff levels, health and nutritional needs, care plans and safeguarding from potential abuse.

A spokesman for the society said: "We take feedback from the CQC extremely seriously. We are pleased the report highlights that the home is responsive and well-led. Residents and relatives told the CQC the home was well managed and that they felt safe and happy with the care provided.

“Following the inspection in January we put in place an immediate action plan to address the areas identified as requiring improvement. Our absolute priority is to ensure residents are happy, healthy and safe and we look forward to demonstrating improvements at the home when it is next inspected in the near future.”

The inspection was carried out on January 6, 7 and 8.

The National Society for Epilepsy also operates under the name Epilepsy Society.