New parking system baffles drivers in Princes Risborough

The road leading to The Mount car park

The road leading to The Mount car park

First published in News Bucks Free Press: Photograph of the Author by , Reporter

A NEW parking system in Princes Risborough has left some drivers baffled this week with long queues forming.

The ANPR system was introduced in Horns Lane on August 18 and at The Mount on August 20 by Wycombe District Council.

The cameras identify the vehicles on arrival and passes this data to the pay terminals for people to pay on departure.

On return, drivers enter their vehicle registration details on the pay kiosks and it calculates how much to pay.

But Monica Nelson from Risborough said it has not been easy to use and on Tuesday a parking attendant was on hand at The Mount to help a long queue of people wishing to pay for their parking.

The 37-year-old said: "When I went he [the parking attendant] couldn't leave as there was a queue of drivers completely baffled by it.

"Every one was just raging. It is far too much technology."

She said it took a long time to pay for her parking, which starts at 30p for one hour.

Monica, who runs Musical Mayhem, said: "I don't know what it is all for. It seems unnecessary in a small town car park to have CCTV cameras and everything.

"It was just a simple system before.

"A lot of older people live in the town. It should be more straight forward."

Catherine Spalton, spokesman for Wycombe District Council, said the council has been asked by customers and business for more efficient parking systems.

She added: "As the old style pay and display machines were fast approaching life expectancy, we saw it as an opportunity to install a more modern system.

"By embracing new technology, we are now able to accommodate new developments that benefit our customers.

"For example, there’s no need to rush back to the car because your ticket is expiring, meaning you can spend more time shopping or socialising with no risk of getting a parking ticket. There are also more payment options, including paying online up to 24 hours after leaving the car park.

"In all locations our officers have provided extra customer service for the two weeks after the ANPR system was introduced. We extended this in Horns Lane for part of this week as we had some extra staffing resource available.

"In general, we’ve found that across the whole district, like any new technology, once people have used the system a couple of times they get used to it."

Comments (10)

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3:37pm Thu 4 Sep 14

geoffW says...

Quote taken from ANPRLtd website ...

"Although ANPR is notoriously expensive, it is not always the be-all and end-all."

So says the chairman of the company, T Whitehouse!

I wonder which councillor knows him then.
Quote taken from ANPRLtd website ... "Although ANPR is notoriously expensive, it is not always the be-all and end-all." So says the chairman of the company, T Whitehouse! I wonder which councillor knows him then. geoffW
  • Score: 6

3:41pm Thu 4 Sep 14

Good Life says...

"There are also more payment options, including paying online up to 24 hours after leaving the car park" incorrect information you only have until midnight on that actual day to pay online and that is what it tells you on WD website.
"There are also more payment options, including paying online up to 24 hours after leaving the car park" incorrect information you only have until midnight on that actual day to pay online and that is what it tells you on WD website. Good Life
  • Score: 4

4:48pm Thu 4 Sep 14

stevend99 says...

When are BFP going to do some investigative journalism about the WDC' parking policy ?

In particular, as WDC are now making the ANPR car parks private any 'fine' now has to be set according to a genuine pre-estimate of loss, ie not £60 or more, and that there is no independent appeals body like popla that the public can go to. See this for background reading: http://parking-prank
ster.blogspot.co.uk/
2014/08/wycombe-dist
rict-council-banned-
for.html
When are BFP going to do some investigative journalism about the WDC' parking policy ? In particular, as WDC are now making the ANPR car parks private any 'fine' now has to be set according to a genuine pre-estimate of loss, ie not £60 or more, and that there is no independent appeals body like popla that the public can go to. See this for background reading: http://parking-prank ster.blogspot.co.uk/ 2014/08/wycombe-dist rict-council-banned- for.html stevend99
  • Score: 4

6:12pm Thu 4 Sep 14

Ifitaintbrokedontfixit says...

I parked in the Horns Lane car park this morning. This new system has caused a lot of upset and confusion and people were just turning around and leaving. Although the system should be straight forward there is a large population of elderly visitors to the car parks. The touch screens were temperamental and one elderly resident burst into tears in frustration. What with the restriction on parking in the High Street on the Thursday due to the market being in town, I can't help but wonder if this is just another nail in the coffin for the town.
I parked in the Horns Lane car park this morning. This new system has caused a lot of upset and confusion and people were just turning around and leaving. Although the system should be straight forward there is a large population of elderly visitors to the car parks. The touch screens were temperamental and one elderly resident burst into tears in frustration. What with the restriction on parking in the High Street on the Thursday due to the market being in town, I can't help but wonder if this is just another nail in the coffin for the town. Ifitaintbrokedontfixit
  • Score: 7

8:07am Fri 5 Sep 14

snowbaby says...

For goodness sake, this is not a difficult system to use. If you can't follow the simple instructions, you really shouldn't be driving at all. You will face much more complicated circumstances out on the roads.
For goodness sake, this is not a difficult system to use. If you can't follow the simple instructions, you really shouldn't be driving at all. You will face much more complicated circumstances out on the roads. snowbaby
  • Score: 6

8:35am Fri 5 Sep 14

motco says...

Maybe we should ask why we have to pay for less than one or two hours at all? The local shops would benefit enormously from passing trade if it were possible to simply park, shop, and go, free of charge. A maximum period of four hours would stop commuters from monopolising the facility.
Maybe we should ask why we have to pay for less than one or two hours at all? The local shops would benefit enormously from passing trade if it were possible to simply park, shop, and go, free of charge. A maximum period of four hours would stop commuters from monopolising the facility. motco
  • Score: 18

8:59am Fri 5 Sep 14

Garrob says...

Why don't they use the same system they use in HW itself where parking is denoted by 2 yellow parallel lines on the side of the road or by the raised parking areas, bafflingly called "footpaths". And remember in HW High St there area marked "Disabled Parking Only" is for taxis (as is everywhere else on the High St).
Sarcasm switch off - check
Why don't they use the same system they use in HW itself where parking is denoted by 2 yellow parallel lines on the side of the road or by the raised parking areas, bafflingly called "footpaths". And remember in HW High St there area marked "Disabled Parking Only" is for taxis (as is everywhere else on the High St). Sarcasm switch off - check Garrob
  • Score: 5

1:32pm Fri 5 Sep 14

Mrs Hoover says...

motco wrote:
Maybe we should ask why we have to pay for less than one or two hours at all? The local shops would benefit enormously from passing trade if it were possible to simply park, shop, and go, free of charge. A maximum period of four hours would stop commuters from monopolising the facility.
Totally agree with you. If they want people to come and shop in the town, then why make it so hard/unattractive?

What worries me is that there are recycling bins/bottle banks in this car park, so does this mean that if we go in there now to do our recycling that we're going to end up having to pay a minimum parking charge, or face a fine arriving through the post from ANPR since they will be noting the car reg plate entering and exiting the car park?
[quote][p][bold]motco[/bold] wrote: Maybe we should ask why we have to pay for less than one or two hours at all? The local shops would benefit enormously from passing trade if it were possible to simply park, shop, and go, free of charge. A maximum period of four hours would stop commuters from monopolising the facility.[/p][/quote]Totally agree with you. If they want people to come and shop in the town, then why make it so hard/unattractive? What worries me is that there are recycling bins/bottle banks in this car park, so does this mean that if we go in there now to do our recycling that we're going to end up having to pay a minimum parking charge, or face a fine arriving through the post from ANPR since they will be noting the car reg plate entering and exiting the car park? Mrs Hoover
  • Score: 6

5:09pm Fri 5 Sep 14

elammas says...

snowbaby wrote:
For goodness sake, this is not a difficult system to use. If you can't follow the simple instructions, you really shouldn't be driving at all. You will face much more complicated circumstances out on the roads.
I totally agree!
[quote][p][bold]snowbaby[/bold] wrote: For goodness sake, this is not a difficult system to use. If you can't follow the simple instructions, you really shouldn't be driving at all. You will face much more complicated circumstances out on the roads.[/p][/quote]I totally agree! elammas
  • Score: 4

9:39am Mon 8 Sep 14

I Love Ivor says...

Err, my wife went to P.R. on Saturday and my 11 year old daughter could work the system.
Err, my wife went to P.R. on Saturday and my 11 year old daughter could work the system. I Love Ivor
  • Score: 2
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