Former Mayor: 'Arriva contract should be revoked' (From Bucks Free Press)
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Former High Wycombe Mayor: 'Arriva contract should be revoked'
7:20am Sunday 11th November 2012 in News By Simon Farr
Former Mayor: 'Arriva contract should be revoked'
BUS firm Arriva should have its contract revoked, says a former Mayor of High Wycombe.
Paul Lambourne has come to the end of his tether with the “poor and unreliable” service he receives from Arriva and believes it is time the firm had its contract torn up.
In a letter to the Free Press, Mr Lambourne said: “I and many others have to endure this poor and unreliable 37 service from High Wycombe to Bourne End and Maidenhead each day. “At best it’s late and at worse it doesn’t run, albeit the real time notice boards say it's on time.
“Arriva fails to provide a good customer experience, and if that wasn’t bad enough, we also often have to endure grumpy drivers. “A smile or a good morning wouldn't go amiss, and would cost them nothing, thus making our journey and experience more acceptable.”
Arriva announced last month that is was increasing the price of its fares, which it blamed on the rise in fuel tax and a cut in Government funding.
But Mr Lambourne said the company’s service does not justify the price hike and would like to see Carousel providing more services in the area.
His thoughts have been echoed by BFP reader Celia Cook, who wrote an open email to Arriva urging the firm to up its game.
She wrote: “I have to catch two buses to get to and from work every day, and the evening buses never connect because of the unreliability of the no.37 service.
“This is not funny, and I do not see why we have to keep paying higher fares for buses that do not run. We are only asking that you run as per your timetable, even though this is too few and far between.”
Arriva declined to comment when contacted by the Bucks Free Press but said it would respond directly to Mr Lambourne and Mrs Cook.
Comments are closed on this article.
Comments (36)
9:32am Sun 11 Nov 12
david1992 says...
9:58am Sun 11 Nov 12
sparky49 says...
10:24am Sun 11 Nov 12
Marmite XO says...
11:09am Sun 11 Nov 12
stevet123 says...
As people have told you before on here people rely on buses, as some cannot afford taxi's or own a car, people who prefer to use public transport and leave the car at home, people who stick up fro green issues,
but I do agree buses do not need vermin people like yourself on buses as you are more likely leave a stench after you been sat down on one of the seats
11:59am Sun 11 Nov 12
buser says...
There is something called "conditions of carriage" and of course "health and safety". It would be very usful if Arriva would arrange for all their staff to sing from the same sheet which might also help eleviate the problem of grumpy drivers and stroppy customers!
If the support dog was clearly indentfiiable as a support dog, then, as I understand it, the driver should carry the passenger with the dog. If this was the case, complain to the company. Other dogs, under the terms, are carried at the driver's discretion and the driver has the right to refuse passage. The consumption of food or drink on the bus is not allowed, so somebody carrying a mug of coffee, all be it with a lid, cannot expect to be carried on the bus although apparently some drivers will turn a blind eye. The use of the disabled facilities on the bus apparently can also cause problems - is it there to store shopping trollies, baby buggies, bags of shopping or for the use of disabled passengers who may wish to board the bus along the route? The aisles on the bus should be kept clear therefore not obstructed with bags, shopping trollies, buggies or the odd Rotweiller and under Health and Safety, as a passenger, I would expect the driver to enforce this. As stated, some drivers bend the rules or turn a blind eye, others work to the book and upset customers who have previously been allowed to do these things.
I am not employed by Arriva and nor are any of my friends or relatives, but as a passenger, I do see that there are different aspects to the story. There are no doubt, miserable bus drivers and sometimes stroppy, unreasonable and even abusive customers.
12:00pm Sun 11 Nov 12
Marmite XO says...
These are the type of people who will improve Wycombe if they leave.
Stevet123 do not be afraid of using correct punctuation you illiterate fool.
12:00pm Sun 11 Nov 12
Welwyn Dowd says...
12:01pm Sun 11 Nov 12
buser says...
12:03pm Sun 11 Nov 12
The SURGEON says...
Clean up Wycombe - ban all buses. If people can't afford taxis or to own a car then they are no worth to our community. Let's get them out and swap them for people who can.
1:20pm Sun 11 Nov 12
Voyeur says...
2:13pm Sun 11 Nov 12
The SURGEON says...
2:48pm Sun 11 Nov 12
miccles says...
the sooner they go, the better.
2:55pm Sun 11 Nov 12
Carouselfan says...
3:59pm Sun 11 Nov 12
IslandSolutions says...
The power to deal with unreliable operators is vested in the Traffic Commissioner.
4:50pm Sun 11 Nov 12
buser says...
6:10pm Sun 11 Nov 12
Bookermum says...
Getting to town was fine, bus on time etc! Unfortunatly the first bus he wanted to come home on did not show up!! The same happened an hour later!! Third time was lucky ... But very late!! Needless to say we won't be trying the bus service again!!
6:14pm Sun 11 Nov 12
Marmite XO says...
6:22pm Sun 11 Nov 12
miccles says...
7:55pm Sun 11 Nov 12
Voyeur says...
9:17pm Sun 11 Nov 12
Loudwater69 says...
11:48pm Sun 11 Nov 12
stevet123 says...
11:51pm Sun 11 Nov 12
stevet123 says...
12:01am Mon 12 Nov 12
stevet123 says...
12:47am Mon 12 Nov 12
ImpeturbableLawrence says...
If the average bus driver were as bad at bus driving as Paul Lambourne is at funeral directing then everyone would be riding bicycles.
7:49am Mon 12 Nov 12
brachyura says...
I can use my chiltern railcard on arriva so from my point of view they are better value than carousel.
10:17am Mon 12 Nov 12
Marmite XO says...
Judging from the time of your post and it's rambling nature, the crack pipe had taken hold of you. I pray for you. I pray you and all other junkie bus users leave Wycombe for good. Making Wycombe a safe and pleasant place to live again. Amen
12:34pm Mon 12 Nov 12
Me, just me says...
stevet123...you need an education and then once you are educated you will see just how stupid you make yourself look and hopefully you will be the one visiting the vet and begging to be put down.
12:35pm Mon 12 Nov 12
stevet123 says...
12:35pm Mon 12 Nov 12
stevet123 says...
12:47pm Mon 12 Nov 12
Marmite XO says...
Although I freely admit I did not read you last post properly as I could feel my IQ dropping by the second.
You still seem unable to use any sort of punctuation except for commas and your grasp of tenses is frightening.
12:41am Tue 13 Nov 12
stevet123 says...
12:18pm Tue 13 Nov 12
Me, just me says...
I feel sorry for you.
3:19pm Tue 13 Nov 12
Dr James says...
11:11pm Tue 13 Nov 12
stevet123 says...
Really 100 % its amazing what your back side can squeeze out all 100 %, you have not got a clue or know anything about me, have you heard of burkes road
11:15pm Tue 13 Nov 12
stevet123 says...
6:42pm Fri 16 Nov 12
YorksDavey says...
Having spoken to a BCC person not long ago they don't like Arriva either. Especially their old Dennis Dart buses and the fact that there's no investment into the Wycombe depot. My son noted they had new buses, but they're not, they're actually eleven years old! The only good newish bus is the 300, which is run from the Aylesbury depot.
Let Carousel expand and let the public choose who to pay the fare to.