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Lido parking fiasco: another advice update for fined drivers
THE management team running Wycombe Rye Lido has once more updated its advice for motorists who have received incorrect threats of a £150 fine at its car park.
Now Fusion Lifestyle is asking anyone who has received fines for the period from July 22 to August 1 to contact them directly so they can deal with the penalty notice on the car park users’ behalf.
Fusion, which took over the pool and car park in 2011, amended its car park charges over the summer and switched to a camera controlled automatic number plate recognition system run by contracted company Creative Car Park.
Hundreds of car park users at the Lido have been threatened with fines – despite the fact they were told they did not need to pay to use the car park until August.
And a number of motorists are querying fines issued during August too, saying the payment machine was not always operational.
On Tuesday Fusion Lifestyle, which runs the Lido, advised customers who were fined for parking between July 22 and July 31 that they need take no further action and could expect a communication to advise them the fine would be dropped.
But yesterday Fusion advised all those with parking fines – even those issued for supposed infringements at the end of July – that they needed to contact Creative Car Park directly in order to appeal the penalty notice.
That announcement sparked more fury from outraged drivers, including Melissa Andrews, 26, from Beaconsfield, who received a fine for July 29. She said: "It's ridiculous. I have got a severely disabled child and I don't have the time to sit around writing to companies about a situation I shouldn't even be in.
"We thought it was all sorted and then this. It's completely out of order."
After more angry feedback to Fusion, the firm has again changed its advice today.
Its statement said: “Thank you for your continued feedback regarding the parking charges. We have been recording all comments received and working to find the best solution for our customers.
“As a result of your feedback Fusion Lifestyle will deal with all PCNs issued for the period 22nd July – 1st August. Please send firstname.lastname@example.org a copy of your charge notice or email your name, address, vehicle reg and PCN number and date.
“Fusion will deal with the charge notice on your behalf with the Parking Company and provide you with an update once it has been resolved. Thank you for your continued patience in this matter.”
Click here to read what solicitor Peter Bysshe, legal advice columnist for the BFP's monthly Talking Business section, has to say about private parking companies and the fines they issue.
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