Bucks health trust wins praise for progress after damning Keogh Review

Bucks Free Press: Anne Eden Anne Eden

A HEALTH Trust placed in special measures after a damning report in the Keogh Review has won praise for the progress it has made in improving its standards.

Buckinghamshire Healthcare NHS Trust came in for heavy criticism in a number of areas in the review, including staffing levels, weekend cover by doctors, confusion over urgent care pathways, and inadequate communication and signage for patients.

The Trust was one of 11 which was been placed in special measures in July, following the outcome of the review. It was among 14 Trusts selected for the review, which was overseen by Sir Bruce Keogh, on the basis of mortality rate figures.

Bucks’ mortality rates have already seen improvement since the review was published.

Nigel Acheson, Medical Director for NHS England in the South, who led the Keogh review of the Trust, said: “The Trust has clearly demonstrated that it has worked hard to address the concerns raised by the review and introduced a number of specific initiatives to improve the quality of the service provided to their local patients.”

At a follow-up meeting last week held with representatives from NHS England, Trust Development Authority, Care Quality Commission and local Clinical Commissioning Groups, staff from Buckinghamshire Healthcare detailed a number of initiatives and developments now in place to help improve care and patients’ experience.

These include:

• Additional doctors working at the weekend in Stoke Mandeville Hospital, ensuring a daily review by a senior clinician of every emergency patient admitted over the weekend

• Recruiting almost 70 nurses to fill vacancies on wards, with plans to recruit even more doctors and nurses over the coming weeks and months

• Establishing a dedicated phoneline for healthcare professionals in community services to access GP support more quickly out-of-hours

• Opening a new Acute Medical Unit at Stoke Mandeville Hospital, seeing patients referred by their GP for urgent care or transferred from Wycombe Hospital. The unit should enable these patients to bypass the A&E front-door, reducing their wait and hopefully improving their experience, as well as freeing-up capacity in the main A&E department

• Installing new ‘dashboards’ outside every ward so patients and visitors can easily see how well it is performing in key areas such as infection control, falls and the patient experience.

At the meeting the Trust also provided details about the ‘Big Conversation’ it is having with local patients, actively listening and engaging them to share their views and ideas on how it can continue to improve the patient experience.

Participants at the summit agreed that significant progress had been made since the Keogh review team had visited the Trust, with all areas of concern being addressed.

Anne Eden, Chief Executive of Buckinghamshire Healthcare, said: “We have taken the recommendations made through the Keogh review very seriously and I’m really pleased that we have been able to demonstrate some clear and measurable improvements that we have made over the past few months.

"Staff across our services have embraced the changes required and seen this as a real opportunity to listen, learn and improve. We are on a journey of continuous improvement and I know there is more we need to do to ensure that each and every patient is treated safely and with compassion.”

Comments (6)

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4:50pm Mon 9 Dec 13

tigeran says...

So what this tells you is that Anne Eden, who is most probably on a hugely disproportionate salary with regards to her performance, needs someone else to A) Point out the fact that the service is hugely inadequate, and B) to actually suggest that something has to be done about it?..... Oh in that case my faith is restored in the system, and I am happy that my taxes are being spent efficiently and effectively by people with their fingers on the pulse..............
So what this tells you is that Anne Eden, who is most probably on a hugely disproportionate salary with regards to her performance, needs someone else to A) Point out the fact that the service is hugely inadequate, and B) to actually suggest that something has to be done about it?..... Oh in that case my faith is restored in the system, and I am happy that my taxes are being spent efficiently and effectively by people with their fingers on the pulse.............. tigeran

2:07am Tue 10 Dec 13

Michael, HP7 says...

Excuse me, where does evidence actually appear in the BFP article, authored or perhaps merely recycled by Neil Phillips, that ceo Anne Eden and her Bucks Healthcare crew actually 'won praise' apart from stating such in the headline, standfirst and first paragraph?
This all looks and reads to me like another regurgitated or planted motley PR release from some time-serving NHS minion or PR facilitator. Sorry to agree with tigeran.

Michael, HP7
Excuse me, where does evidence actually appear in the BFP article, authored or perhaps merely recycled by Neil Phillips, that ceo Anne Eden and her Bucks Healthcare crew actually 'won praise' apart from stating such in the [unsubstantiated] headline, standfirst and first paragraph? This all looks and reads to me like another regurgitated or planted motley PR release from some time-serving NHS minion or PR facilitator. Sorry to agree with tigeran. Michael, HP7 Michael, HP7

12:24pm Tue 10 Dec 13

Darren Hayday says...

You are both right of course. It's all PR smoke and mirrors to cover up the 2nd rate service that we receive in Bucks, that they started to strip out Wycombe Hospital and have left us in Wycombe with no A&E or Emergency service even, no maternity unit - and what’s more - we get this PR pushed onto us pretending that they are listening to the people of Bucks.

Wycombe hospital is turning into a small cottage hospital that is not serving the population of a large and growing town such as Wycombe.

Shame on the local Tory bigwigs for allowing this to carry on, shame on the Government that is looking to privatise the NHS instead of doing the 'right thing' and giving us the people what we ask for and what we need!
GIVE US OUR A&E BACK NOW!
You are both right of course. It's all PR smoke and mirrors to cover up the 2nd rate service that we receive in Bucks, that they started to strip out Wycombe Hospital and have left us in Wycombe with no A&E or Emergency service even, no maternity unit - and what’s more - we get this PR pushed onto us pretending that they are listening to the people of Bucks. Wycombe hospital is turning into a small cottage hospital that is not serving the population of a large and growing town such as Wycombe. Shame on the local Tory bigwigs for allowing this to carry on, shame on the Government that is looking to privatise the NHS instead of doing the 'right thing' and giving us the people what we ask for and what we need! GIVE US OUR A&E BACK NOW! Darren Hayday

5:28pm Tue 10 Dec 13

norma stitz says...

Yippee do da, so that management that run our hospitals are showing an improvement in what they should have been doing in the first place!!
Expect it will be salary increases and a bonus all round.
Yippee do da, so that management that run our hospitals are showing an improvement in what they should have been doing in the first place!! Expect it will be salary increases and a bonus all round. norma stitz

12:15am Wed 11 Dec 13

Michael, HP7 says...

May I repeat. May I expand. Bucks Healthcare have been TOLD by Keogh Review to rid Stoke Mandeville hospital of eg MRSA, lousy staff-care, cockroaches, etc, which might discourage 'customers' or 'users' becoming 'corpses' on the stats, and on NHS tick-box premises.

This inspector, cited only by the local health authority NHS, is reporting on addressing DEFECTS that he has sighted. He is NOT PRAISING anything.

- Flummery - Bucks National Health PR junk emissions - and tame journalists, I suspect desk-bound hackery, - no resident roving or challenging health reporter - nor any resident BFP editor for that matter.
- Instead, puff handouts from police also proliferate. Bucks health public/press relations, have free and unevaluated uncritical passage to publication, in the Bucks Free Press. Or so it seems to me. And the former editor, Cohen, let go10 months ago, is Twittering positively about his ongoing PR work for Bucks County Council. Bucks Free Press? err ? err?
- What do other readers think, on balance?
Michael,HP7
May I repeat. May I expand. Bucks Healthcare have been TOLD by Keogh Review to rid Stoke Mandeville hospital of eg MRSA, lousy staff-care, cockroaches, etc, which might discourage 'customers' or 'users' becoming 'corpses' on the stats, and on NHS tick-box premises. This inspector, cited only by the local health authority NHS, is reporting on addressing DEFECTS that he has sighted. He is NOT PRAISING anything. - Flummery - Bucks National Health PR junk emissions - and tame journalists, I suspect desk-bound hackery, - no resident roving or challenging health reporter - nor any resident BFP editor for that matter. - Instead, puff handouts from police also proliferate. Bucks health public/press relations, have free and unevaluated uncritical passage to publication, in the Bucks Free Press. Or so it seems to me. And the former editor, Cohen, let go10 months ago, is Twittering positively about his ongoing PR work for Bucks County Council. Bucks Free Press? err ? err? - What do other readers think, on balance? Michael,HP7 Michael, HP7

6:09pm Wed 11 Dec 13

stevet123 says...

Anne Eden she still got a job, useless goverment puppet
Anne Eden she still got a job, useless goverment puppet stevet123

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