Anger as Royal Mail refuses to deliver child's letter

Anger as Royal Mail refuses to deliver child's letter

Anger as Royal Mail refuses to deliver child's letter

First published in News
Last updated
Bucks Free Press: Photograph of the Author by , Reporter

A DISGRUNTLED Marlow resident has criticised the ‘unfeeling’ Royal Mail workers who refused to deliver a letter from her 10-year-old niece.

Gail Borrows, of Marlow Bottom Road, was shocked when a note dropped through her door asking for an extra 20p towards postage for an envelope addressed simply to ‘Aunty Gail’.

The peeved resident said she understands Royal Mail has to cover its costs, but believes they showed a lack of compassion and discretion in refusing to deliver a letter she says is clearly from a child, in this case her great-niece Rachel Lee.

She said: "We have all had problems with Royal Mail before I am sure and I understand that if someone sends something without the correct postage then it needs to be paid for.

"The amount it is underpaid is 20p, and now I have got to go into Marlow, find somewhere to park and pay another pound handling fee.

"I suspect this is from my 10-year-old niece who lives in North Manchester. We keep in touch by phone and I only see her about twice a year bless her and I get quite excited when I get a lwetter from her.

"This is from a child, it is addressed to ‘Aunty Gail’ for goodness sake - don’t they have a human touch left at Royal Mail that they can’t tell the difference? It disgusts me.

"It is unthinking and utterly unfeeling. I accept I have to pay but it’s a letter from a child, it’s so obvious."

Mrs Borrows added she believes the problem lies at the sorting office rather than deliverers, and that she has never had any trouble with postmen or women on her round.

Royal Mail says it is required to treat all customers equally and cannot make exceptions in individual cases.

Royal Mail spokesman Sally Hopkins said: "Surcharging customers is the last thing Royal Mail wants to do and we would urge people sending mail to ensure they use the correct postage.

"We also suggest customers include the sender’s details on the back, so we can return the item to the sender if the addressee has gone away.

"The surcharge that is levied helps to cover the extra cost of handling items that have been underpaid."

Comments (18)

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12:17pm Wed 18 Jun 14

john_b says...

Chill out lady! Be a good auntie and go collect your letter and stop moaning. There, there.
Chill out lady! Be a good auntie and go collect your letter and stop moaning. There, there. john_b
  • Score: 107

12:32pm Wed 18 Jun 14

big don g the 1st says...

What a trivial complaint. Tell your sister/brother to check what if your niece has applied the correct postage next time then you won't have this hassle. Or get on Facebook.
What a trivial complaint. Tell your sister/brother to check what if your niece has applied the correct postage next time then you won't have this hassle. Or get on Facebook. big don g the 1st
  • Score: 79

12:33pm Wed 18 Jun 14

big don g the 1st says...

lol and what a hard done by face in that picture!
lol and what a hard done by face in that picture! big don g the 1st
  • Score: 67

12:48pm Wed 18 Jun 14

MCarey says...

If they let everyone off they would lose a lot of money because people dont pay enough postage, they are a business and you wouldnt underpay for something in a shop, honestly!
If they let everyone off they would lose a lot of money because people dont pay enough postage, they are a business and you wouldnt underpay for something in a shop, honestly! MCarey
  • Score: 59

2:51pm Wed 18 Jun 14

Bookish says...

Ridiculous article.
Ridiculous article. Bookish
  • Score: 56

3:44pm Wed 18 Jun 14

My Midlife Crisis says...

I must agree with the others, a ridiculous article about a trivial complaint. Why does the BFP insist on publishing such drivel and start writing some real journalistic pieces? Until that time I will continue glancing at their online content rather than buying a paper.
I must agree with the others, a ridiculous article about a trivial complaint. Why does the BFP insist on publishing such drivel and start writing some real journalistic pieces? Until that time I will continue glancing at their online content rather than buying a paper. My Midlife Crisis
  • Score: 58

4:49pm Wed 18 Jun 14

beanmuncha2 says...

If the girl went into a shop and was short 20p for sweets would she be let off i don't think so, so why should should she be let off here. Stick a stamp on the grey card and it will be delivered to you no hassle having to collect it.
If the girl went into a shop and was short 20p for sweets would she be let off i don't think so, so why should should she be let off here. Stick a stamp on the grey card and it will be delivered to you no hassle having to collect it. beanmuncha2
  • Score: 28

5:19pm Wed 18 Jun 14

Lane End Man says...

Miss Borrows states " She said: "We have all had problems with Royal Mail before I am sure "
I have never had any problems with Royal mail in the past, in fact my Postman is a great guy and goes out of his way to help out by delivering my parcels to my Neighbour if I am out ( I frequently am ) .
I am sure, that most of the Great British Public are like me and enjoy seeing a Royal Mail postman on his walk with a cheery whistle and a smile and have NEVER had a problem with them.
Long may it continue.
Miss Borrows, you are the opitime of a Marlow Bottom Resident, please stay there :)
Miss Borrows states " She said: "We have all had problems with Royal Mail before I am sure " I have never had any problems with Royal mail in the past, in fact my Postman is a great guy and goes out of his way to help out by delivering my parcels to my Neighbour if I am out ( I frequently am ) . I am sure, that most of the Great British Public are like me and enjoy seeing a Royal Mail postman on his walk with a cheery whistle and a smile and have NEVER had a problem with them. Long may it continue. Miss Borrows, you are the opitime of a Marlow Bottom Resident, please stay there :) Lane End Man
  • Score: 24

7:20pm Wed 18 Jun 14

big don g the 1st says...

My Midlife Crisis wrote:
I must agree with the others, a ridiculous article about a trivial complaint. Why does the BFP insist on publishing such drivel and start writing some real journalistic pieces? Until that time I will continue glancing at their online content rather than buying a paper.
Completely agree. Worse than a school newspaper at times.
[quote][p][bold]My Midlife Crisis[/bold] wrote: I must agree with the others, a ridiculous article about a trivial complaint. Why does the BFP insist on publishing such drivel and start writing some real journalistic pieces? Until that time I will continue glancing at their online content rather than buying a paper.[/p][/quote]Completely agree. Worse than a school newspaper at times. big don g the 1st
  • Score: 28

8:04pm Wed 18 Jun 14

bluefeet says...

Is it a slow news day? Newsflash "kid underpays postage by 20p" . Seriously?
Is it a slow news day? Newsflash "kid underpays postage by 20p" . Seriously? bluefeet
  • Score: 23

12:35am Thu 19 Jun 14

DONTvotegreen says...

This report is just bizarre, is it April the 1st ?

What next Auntie complaining to Vodaphone when niece trys to phone her with no credit on her phone ?

" Surely Vodaphone must know that the caller is a child and that she is ringing her aunty and therefore she should not pay for the call "

Said Aunty Gail.
This report is just bizarre, is it April the 1st ? What next Auntie complaining to Vodaphone when niece trys to phone her with no credit on her phone ? " Surely Vodaphone must know that the caller is a child and that she is ringing her aunty and therefore she should not pay for the call " Said Aunty Gail. DONTvotegreen
  • Score: 23

8:19am Thu 19 Jun 14

s6blr says...

Thanks a whole lot Ms. Borrows, you've now **** off the postmen in Marlow Bottom who do an excellent job with your childish whinging. From now on I bet the postman never darkens your doorstep and who'd be to blame -- YOU!

I hope you rot in the lost letters bin for your complaining. Suck it up and go pay the difference and use it as an opportunity to get off your bottom and out and about in the Real World where people are. If your life is so little, petty and you've got nothing better to spend your time on, go either get a job or help a charity.

You sad woman -- if I were your Niece I'd hide under a rock if I had an Aunt like you.
Thanks a whole lot Ms. Borrows, you've now **** off the postmen in Marlow Bottom who do an excellent job with your childish whinging. From now on I bet the postman never darkens your doorstep and who'd be to blame -- YOU! I hope you rot in the lost letters bin for your complaining. Suck it up and go pay the difference and use it as an opportunity to get off your bottom and out and about in the Real World where people are. If your life is so little, petty and you've got nothing better to spend your time on, go either get a job or help a charity. You sad woman -- if I were your Niece I'd hide under a rock if I had an Aunt like you. s6blr
  • Score: 25

10:02am Thu 19 Jun 14

FedUp1980 says...

Looks like the BFP have been taking Journalistic lessons from the Daily Mail in how to publish and promote any complete non-story that comes along.

Why don't you send a journalist out to me, i have plenty of non stories you could fill your paper with such as why am i still waiting for my skip to be collected, its been two days!!!!!!

If you have nothing of value to report, then don't report anything.
Looks like the BFP have been taking Journalistic lessons from the Daily Mail in how to publish and promote any complete non-story that comes along. Why don't you send a journalist out to me, i have plenty of non stories you could fill your paper with such as why am i still waiting for my skip to be collected, its been two days!!!!!! If you have nothing of value to report, then don't report anything. FedUp1980
  • Score: 27

9:19am Fri 20 Jun 14

littlestar says...

I can't believe she has gone to the newspapers about this! I had a similar issue with a birthday card a relative sent to my 3 year old son. It had a badge on the front so therefore should have been sent as a large letter rather than a normal letter - a genuine mistake. It was obvious it was a child's card but I just paid (by sticking stamps on the card and putting it in the post box) and had it delivered. Wouldn't have even crossed my mind to create a fuss like this. Some people have got too much time on their hands.
I can't believe she has gone to the newspapers about this! I had a similar issue with a birthday card a relative sent to my 3 year old son. It had a badge on the front so therefore should have been sent as a large letter rather than a normal letter - a genuine mistake. It was obvious it was a child's card but I just paid (by sticking stamps on the card and putting it in the post box) and had it delivered. Wouldn't have even crossed my mind to create a fuss like this. Some people have got too much time on their hands. littlestar
  • Score: 18

7:29pm Fri 20 Jun 14

sparky49 says...

Lane End Man wrote:
Miss Borrows states " She said: "We have all had problems with Royal Mail before I am sure "
I have never had any problems with Royal mail in the past, in fact my Postman is a great guy and goes out of his way to help out by delivering my parcels to my Neighbour if I am out ( I frequently am ) .
I am sure, that most of the Great British Public are like me and enjoy seeing a Royal Mail postman on his walk with a cheery whistle and a smile and have NEVER had a problem with them.
Long may it continue.
Miss Borrows, you are the opitime of a Marlow Bottom Resident, please stay there :)
Can you believe this women actually thought about complaining to the BFP and went ahead. She must be feeling a right wally now. That old saying think before you speak, springs to mind.
[quote][p][bold]Lane End Man[/bold] wrote: Miss Borrows states " She said: "We have all had problems with Royal Mail before I am sure " I have never had any problems with Royal mail in the past, in fact my Postman is a great guy and goes out of his way to help out by delivering my parcels to my Neighbour if I am out ( I frequently am ) . I am sure, that most of the Great British Public are like me and enjoy seeing a Royal Mail postman on his walk with a cheery whistle and a smile and have NEVER had a problem with them. Long may it continue. Miss Borrows, you are the opitime of a Marlow Bottom Resident, please stay there :)[/p][/quote]Can you believe this women actually thought about complaining to the BFP and went ahead. She must be feeling a right wally now. That old saying think before you speak, springs to mind. sparky49
  • Score: 6

5:29pm Sat 21 Jun 14

s6blr says...

How about we take up a collection of £0.20p coins and buy this sad woman a Clue Bag? Miserable excuse of a person, promoted idiotically by the Bum Fire Paper.
How about we take up a collection of £0.20p coins and buy this sad woman a Clue Bag? Miserable excuse of a person, promoted idiotically by the Bum Fire Paper. s6blr
  • Score: 3

7:56pm Mon 30 Jun 14

odob_iddqd says...

It's having to employ staff to answer stupid questions about under paying postage that ensures that there's a handling charge.
It's having to employ staff to answer stupid questions about under paying postage that ensures that there's a handling charge. odob_iddqd
  • Score: 0

12:08am Wed 2 Jul 14

RatbagToo says...

Well i certainly stirred up some reaction! WOW! Im not going to defend myself - probably not a lot of point considering the level of feelings aroused. But there is one comment i do feel extremely important to make. As it correctly states in the article that BFP wrote - i DO NOT BLAME Marlow Bottom posties for this. To quote the article:

"Mrs Borrows added she believes the problem lies at the sorting office rather than deliverers, and that she has never had any trouble with postmen or women on her round".

That really couldn't be clearer. Properly reading the article would have avoided this mistake that some of you have made. The posties are, as many of you have said, fantastic people and do a difficult job under difficult circumstances. They are a vital and valuable part of society and as someone else said - i too love to see them on their rounds with a "cheery whistle and a smile". My gripe is with Royal Mail and i don't know where some of you have been the last few years but i for one have heard very many angry comments about the Royal Mail!

Finally - thank you to whoever it was who kindly sent me a first class stamp and a note advising me to take this stamp and get a life. I'd like to thank you personally but since you forgot to sign your letter, i cant! Well, tomorrow Im going to pack my bags and go traveling for a few weeks on the strength of the kind gift of the first class stamp. I'll report on my travels when i get back - maybe I'll get BFP to do an article on 'my travels on a first class stamp', thought i might have to pay excess postage!!! ;o)

'Disgruntled of Marlow Bottom'
Well i certainly stirred up some reaction! WOW! Im not going to defend myself - probably not a lot of point considering the level of feelings aroused. But there is one comment i do feel extremely important to make. As it correctly states in the article that BFP wrote - i DO NOT BLAME Marlow Bottom posties for this. To quote the article: "Mrs Borrows added she believes the problem lies at the sorting office rather than deliverers, and that she has never had any trouble with postmen or women on her round". That really couldn't be clearer. Properly reading the article would have avoided this mistake that some of you have made. The posties are, as many of you have said, fantastic people and do a difficult job under difficult circumstances. They are a vital and valuable part of society and as someone else said - i too love to see them on their rounds with a "cheery whistle and a smile". My gripe is with Royal Mail and i don't know where some of you have been the last few years but i for one have heard very many angry comments about the Royal Mail! Finally - thank you to whoever it was who kindly sent me a first class stamp and a note advising me to take this stamp and get a life. I'd like to thank you personally but since you forgot to sign your letter, i cant! Well, tomorrow Im going to pack my bags and go traveling for a few weeks on the strength of the kind gift of the first class stamp. I'll report on my travels when i get back - maybe I'll get BFP to do an article on 'my travels on a first class stamp', thought i might have to pay excess postage!!! ;o) 'Disgruntled of Marlow Bottom' RatbagToo
  • Score: 0

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