Confusion reigns in Marlow after new parking system installed

Motorists and shoppers in Central car park in Marlow last week

Motorists and shoppers in Central car park in Marlow last week

First published in News
Last updated
by , Reporter

CHANGES to car parking in the district appear to be causing confusion as baffled motorists get their heads around the new system.

Since Automatic Number Plate Recognition (ANPR) was installed in Marlow last month, long queues and frustrated discussions have been a common sight during busy periods in Wycombe District Council-controlled car parks.

Instead of pay-and-display, ANPR cameras register number plates on entry and calculating the time spent in car parks.

Payment is then made at the end of the stay by entering the vehicle’s registration number, which is intended to make the process easier and more efficient.

But according to Princes Risborough resident Bob Street, who stopped off in Central car park in Marlow last Thursday, the new system is all proving a little much for residents and visitors alike.

He said: “There were a lot of angry people, some of them were fuming. Personally, I already have my car registered (for online payment), but people seemed to know nothing about it and I guess we all lose our rag from time to time.

“It looked as if people were confronted with this unexpectedly and quite a few had to go back to their cars because they couldn’t remember their registration numbers. There were some older people who didn’t seem to understand, I must admit I felt sorry for them.

“People will lose that three minutes parking that they avoid paying for by just nipping in and out, but being able eventually to park anywhere in the district without problem is a great thing.”

All WDC-controlled car parks, with the exception of Riley Road and Dean Street, switched to the system in July.

Drivers can make payment by cash, credit card, via the internet or on their mobile phones and will be issued a penalty ticket if they leave without paying.

WDC insisted extra staff have been deployed in the area to ease the transition.

Council spokesman Catherine Spalton said: “Our officers are in each car park for two weeks to assist our customers, as and when ANPR is introduced.

“Instruction leaflets are also issued before the system goes live, together with posters with instructions on how to use the system.

"On Saturday there were three officers in Central - one officer at each kiosk and one moving around the car park to assist. There were also officers in Liston Road.

“On Sunday, due to a technical issue, the machines in Central were covered over and so the three officers there were redeployed to Institute Road and Pound Lane. Two other officers were also in Liston Road."

The machines in Central car park behind the West Street Sainsbury's are currently out of service, with parkers reporting problems with their number plates being recongised.

Tariffs remain the same since the switch was made from mid July.

What do you think of the new system? Leave your comments below and email peter.grant@london.newsquest.co.uk

Comments (19)

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7:02am Wed 6 Aug 14

Mrs DaPoint says...

I saw the long queues at the pay machines on Saturday.
Couldn't understand what all the fuss was about. You enter your VRN and pay. It's not rocket science.
I wasn't going to queue 'cos it was raining, so I used Ringo. Simple.
I saw the long queues at the pay machines on Saturday. Couldn't understand what all the fuss was about. You enter your VRN and pay. It's not rocket science. I wasn't going to queue 'cos it was raining, so I used Ringo. Simple. Mrs DaPoint
  • Score: 28

7:09am Wed 6 Aug 14

Texaco says...

I find it scary that people are finding this difficult. Should they actually be driving if they can't figure something so simple out? Makes you wonder!
I find it scary that people are finding this difficult. Should they actually be driving if they can't figure something so simple out? Makes you wonder! Texaco
  • Score: 35

8:10am Wed 6 Aug 14

deecee01 says...

So the people of Marlow are a bit thick! Who'd have thought!!
So the people of Marlow are a bit thick! Who'd have thought!! deecee01
  • Score: 9

8:11am Wed 6 Aug 14

Gizmo61 says...

A bit worrying if people can't remenber their car registration number. It will take them ages to find their car in a car park containing say 500 other cars.
A bit worrying if people can't remenber their car registration number. It will take them ages to find their car in a car park containing say 500 other cars. Gizmo61
  • Score: 5

8:50am Wed 6 Aug 14

gpn01 says...

deecee01 wrote:
So the people of Marlow are a bit thick! Who'd have thought!!
Not necessarily. It could be that the people driving INTO Marlow might be though!
[quote][p][bold]deecee01[/bold] wrote: So the people of Marlow are a bit thick! Who'd have thought!![/p][/quote]Not necessarily. It could be that the people driving INTO Marlow might be though! gpn01
  • Score: -3

9:54am Wed 6 Aug 14

Scarletto says...

It's a simple system. There should be no confusion. Bit amazed that people can't cope... Can they do joined up writing, tie shoe laces eat a boiled egg without mess?
It's a simple system. There should be no confusion. Bit amazed that people can't cope... Can they do joined up writing, tie shoe laces eat a boiled egg without mess? Scarletto
  • Score: -4

10:52am Wed 6 Aug 14

Edgar Brooks says...

The sneering, holier-than-thou comments really say more about the character of people on this site than it ever does about the item.
How do you find your car among 350 cars, if you can'r remember the registration? Possibly others do what i do, which is look for the colour, roughly in the area where I left it, then recognise the car by its features, long before I can even see the number, never mind read it.
Next time you see someone who's obviously confused and struggling, try offering to help, instead of standing there smirking.
The sneering, holier-than-thou comments really say more about the character of people on this site than it ever does about the item. How do you find your car among 350 cars, if you can'r remember the registration? Possibly others do what i do, which is look for the colour, roughly in the area where I left it, then recognise the car by its features, long before I can even see the number, never mind read it. Next time you see someone who's obviously confused and struggling, try offering to help, instead of standing there smirking. Edgar Brooks
  • Score: 24

11:25am Wed 6 Aug 14

big don g the 1st says...

It's a better system than pay and display if you ask me. Just park up & go about your business without messing about with change and then walking to the meter and back to your car.

I must admit though I found it very confusing having to tap my registration number in on the screen and insert the amount displayed. When it said 'ENTER REGISTRATION NUMBER' I was perplexed but luckily a professor was behind me in the queue and he was able to take 3 seconds of his time to fully explain how to use it.
It's a better system than pay and display if you ask me. Just park up & go about your business without messing about with change and then walking to the meter and back to your car. I must admit though I found it very confusing having to tap my registration number in on the screen and insert the amount displayed. When it said 'ENTER REGISTRATION NUMBER' I was perplexed but luckily a professor was behind me in the queue and he was able to take 3 seconds of his time to fully explain how to use it. big don g the 1st
  • Score: 0

12:09pm Wed 6 Aug 14

DonRockell says...

Will someone tell me when the car parking in Marlow was privatized as it seams that any correspondence with WDC transport regarding parking gets a reply from NSL limited (whoever they are) and they can be bothered with the problems caused. And they have put up signs to tell us that the Car Parks are now Private Land

All in all WDC have coped out of their responsibility by taking a back hander on the Parking and now some private company is pocketing the cash on land that we thought (now wrongly it seams) belonged to the town or Council and through for the residents of the town.

P.S. Pay by Phone costs and extra 40p for processing
Will someone tell me when the car parking in Marlow was privatized as it seams that any correspondence with WDC transport regarding parking gets a reply from NSL limited (whoever they are) and they can be bothered with the problems caused. And they have put up signs to tell us that the Car Parks are now Private Land All in all WDC have coped out of their responsibility by taking a back hander on the Parking and now some private company is pocketing the cash on land that we thought (now wrongly it seams) belonged to the town or Council and through for the residents of the town. P.S. Pay by Phone costs and extra 40p for processing DonRockell
  • Score: 2

3:18pm Wed 6 Aug 14

Ivor'sbestfriend says...

DonRockell wrote:
Will someone tell me when the car parking in Marlow was privatized as it seams that any correspondence with WDC transport regarding parking gets a reply from NSL limited (whoever they are) and they can be bothered with the problems caused. And they have put up signs to tell us that the Car Parks are now Private Land

All in all WDC have coped out of their responsibility by taking a back hander on the Parking and now some private company is pocketing the cash on land that we thought (now wrongly it seams) belonged to the town or Council and through for the residents of the town.

P.S. Pay by Phone costs and extra 40p for processing
If it's private land at least you don't have to pay the fine.
[quote][p][bold]DonRockell[/bold] wrote: Will someone tell me when the car parking in Marlow was privatized as it seams that any correspondence with WDC transport regarding parking gets a reply from NSL limited (whoever they are) and they can be bothered with the problems caused. And they have put up signs to tell us that the Car Parks are now Private Land All in all WDC have coped out of their responsibility by taking a back hander on the Parking and now some private company is pocketing the cash on land that we thought (now wrongly it seams) belonged to the town or Council and through for the residents of the town. P.S. Pay by Phone costs and extra 40p for processing[/p][/quote]If it's private land at least you don't have to pay the fine. Ivor'sbestfriend
  • Score: 3

4:21pm Wed 6 Aug 14

PiffleMan says...

why does this only get in the 'paper' after it has been installed in Marlow; it has been in Wycombe for weeks / months without any mention in the papers.

The three month trial that seemed to last longer than a year was in wycombe - no comments in the paper.

But AS SOON AS it gets installed in Marlow, there are problems.

*maybe* the populous, or visiting populous in Marlow simply isnt as able to cope with what is really quite a simple system.
why does this only get in the 'paper' after it has been installed in Marlow; it has been in Wycombe for weeks / months without any mention in the papers. The three month trial that seemed to last longer than a year was in wycombe - no comments in the paper. But AS SOON AS it gets installed in Marlow, there are problems. *maybe* the populous, or visiting populous in Marlow simply isnt as able to cope with what is really quite a simple system. PiffleMan
  • Score: 4

6:20pm Wed 6 Aug 14

gpn01 says...

PiffleMan wrote:
why does this only get in the 'paper' after it has been installed in Marlow; it has been in Wycombe for weeks / months without any mention in the papers.

The three month trial that seemed to last longer than a year was in wycombe - no comments in the paper.

But AS SOON AS it gets installed in Marlow, there are problems.

*maybe* the populous, or visiting populous in Marlow simply isnt as able to cope with what is really quite a simple system.
Simple system = park car in parking bay. Shop. Leave. No problems, no parking fees.
Complicated system = link series of video cameras to software using ANPR technology and connected to presumably DVLA validated vehicle registration database. Park car. Shop. Go to new paystation. Enter your vehicle registration. System says 'not found - please enter time you arrived'. Enter details. Pay. Drive away muttering that you were there for less than 10 minutes. Decide to go elsewhere in future.
[quote][p][bold]PiffleMan[/bold] wrote: why does this only get in the 'paper' after it has been installed in Marlow; it has been in Wycombe for weeks / months without any mention in the papers. The three month trial that seemed to last longer than a year was in wycombe - no comments in the paper. But AS SOON AS it gets installed in Marlow, there are problems. *maybe* the populous, or visiting populous in Marlow simply isnt as able to cope with what is really quite a simple system.[/p][/quote]Simple system = park car in parking bay. Shop. Leave. No problems, no parking fees. Complicated system = link series of video cameras to software using ANPR technology and connected to presumably DVLA validated vehicle registration database. Park car. Shop. Go to new paystation. Enter your vehicle registration. System says 'not found - please enter time you arrived'. Enter details. Pay. Drive away muttering that you were there for less than 10 minutes. Decide to go elsewhere in future. gpn01
  • Score: 3

8:27am Thu 7 Aug 14

s6blr says...

I for one was struck with complete disbelief that a fully working system, installed less than 2 years ago has been trashed for someone's technology folly!

The two clueless moppets the council sent were not helpful, nor intelligent and were exceptionally condescending to the folks needing help with this clusterfk of an "advance".

Who is the real beneficiary here -- what was the compelling reason for the change, and AT WHAT COST?

Yet another example of a completely out of control district council completely out of touch with reality, funding their luvvies companies and causing problems that didn't exist in the first place.

If BFP had any (a) brains, (b) balls, or (c) journalistic skills they would file a FOI request demanding:

* Amount of cost to put system in 2 years ago
* Amount of defects in previous system
* Average amount of revenue per day for previous system
* Cost of new system
* Amount of defects in new system
* Cost of moppets standing there from council with no answers
* When will new system pay for itself and pay for the previous system.

But I don't doubt for a microsecond that BFP & journalistic skills are mutually exclusive.
I for one was struck with complete disbelief that a fully working system, installed less than 2 years ago has been trashed for someone's technology folly! The two clueless moppets the council sent were not helpful, nor intelligent and were exceptionally condescending to the folks needing help with this clusterfk of an "advance". Who is the real beneficiary here -- what was the compelling reason for the change, and AT WHAT COST? Yet another example of a completely out of control district council completely out of touch with reality, funding their luvvies companies and causing problems that didn't exist in the first place. If BFP had any (a) brains, (b) balls, or (c) journalistic skills they would file a FOI request demanding: * Amount of cost to put system in 2 years ago * Amount of defects in previous system * Average amount of revenue per day for previous system * Cost of new system * Amount of defects in new system * Cost of moppets standing there from council with no answers * When will new system pay for itself and pay for the previous system. But I don't doubt for a microsecond that BFP & journalistic skills are mutually exclusive. s6blr
  • Score: 8

9:37am Thu 7 Aug 14

jayeatman says...

s6blr wrote:
I for one was struck with complete disbelief that a fully working system, installed less than 2 years ago has been trashed for someone's technology folly!

The two clueless moppets the council sent were not helpful, nor intelligent and were exceptionally condescending to the folks needing help with this clusterfk of an "advance".

Who is the real beneficiary here -- what was the compelling reason for the change, and AT WHAT COST?

Yet another example of a completely out of control district council completely out of touch with reality, funding their luvvies companies and causing problems that didn't exist in the first place.

If BFP had any (a) brains, (b) balls, or (c) journalistic skills they would file a FOI request demanding:

* Amount of cost to put system in 2 years ago
* Amount of defects in previous system
* Average amount of revenue per day for previous system
* Cost of new system
* Amount of defects in new system
* Cost of moppets standing there from council with no answers
* When will new system pay for itself and pay for the previous system.

But I don't doubt for a microsecond that BFP & journalistic skills are mutually exclusive.
Classic moan! Love it.
[quote][p][bold]s6blr[/bold] wrote: I for one was struck with complete disbelief that a fully working system, installed less than 2 years ago has been trashed for someone's technology folly! The two clueless moppets the council sent were not helpful, nor intelligent and were exceptionally condescending to the folks needing help with this clusterfk of an "advance". Who is the real beneficiary here -- what was the compelling reason for the change, and AT WHAT COST? Yet another example of a completely out of control district council completely out of touch with reality, funding their luvvies companies and causing problems that didn't exist in the first place. If BFP had any (a) brains, (b) balls, or (c) journalistic skills they would file a FOI request demanding: * Amount of cost to put system in 2 years ago * Amount of defects in previous system * Average amount of revenue per day for previous system * Cost of new system * Amount of defects in new system * Cost of moppets standing there from council with no answers * When will new system pay for itself and pay for the previous system. But I don't doubt for a microsecond that BFP & journalistic skills are mutually exclusive.[/p][/quote]Classic moan! Love it. jayeatman
  • Score: 4

12:37pm Thu 7 Aug 14

isaacthegreat says...

Has anyone from WDC thought about the spacing of the posts in court garden car park that do not allow coaches to get in the carpark if entering from the High Street end.
Not rocket science really that if you erect post without measuring the lengh of the vehicles entering and you allocate coach parking you are going to have problems and complaints
The only way to enter the car park for the tri axle and other long coaches is to come in from the other direction through a housing estate "who will in time no doubt complain about the traffic " or make the coach drivers do an illegal movement and enter the exit part of the car park meeting on coming traffic trying to exit the carpark.
Come on planning wake up and re think the problem and come up with a suitable answer
To give you a tip the longest coach is 15 meters
You do the sums !!!!!
Has anyone from WDC thought about the spacing of the posts in court garden car park that do not allow coaches to get in the carpark if entering from the High Street end. Not rocket science really that if you erect post without measuring the lengh of the vehicles entering and you allocate coach parking you are going to have problems and complaints The only way to enter the car park for the tri axle and other long coaches is to come in from the other direction through a housing estate "who will in time no doubt complain about the traffic " or make the coach drivers do an illegal movement and enter the exit part of the car park meeting on coming traffic trying to exit the carpark. Come on planning wake up and re think the problem and come up with a suitable answer To give you a tip the longest coach is 15 meters You do the sums !!!!! isaacthegreat
  • Score: 3

10:41pm Thu 7 Aug 14

J B Blackett says...

Here's a tip for people parking in Marlow (or other big car parks) , who can't remember the precise place where they parked up their vehicle.
.
Before you leave your vehicle , just let down both your offside tyres completely
.
When you return from your errands , your car top will (probably) be the only one that has a pronounced and quite visible slope to it. From all angles
.
We have found this handy tip very useful over the years as long as not to many people do the same thing at the same time.
Here's a tip for people parking in Marlow (or other big car parks) , who can't remember the precise place where they parked up their vehicle. . Before you leave your vehicle , just let down both your offside tyres completely . When you return from your errands , your car top will (probably) be the only one that has a pronounced and quite visible slope to it. From all angles . We have found this handy tip very useful over the years as long as not to many people do the same thing at the same time. J B Blackett
  • Score: 3

12:40am Sun 10 Aug 14

Wyenot says...

s6blr wrote:
I for one was struck with complete disbelief that a fully working system, installed less than 2 years ago has been trashed for someone's technology folly!

The two clueless moppets the council sent were not helpful, nor intelligent and were exceptionally condescending to the folks needing help with this clusterfk of an "advance".

Who is the real beneficiary here -- what was the compelling reason for the change, and AT WHAT COST?

Yet another example of a completely out of control district council completely out of touch with reality, funding their luvvies companies and causing problems that didn't exist in the first place.

If BFP had any (a) brains, (b) balls, or (c) journalistic skills they would file a FOI request demanding:

* Amount of cost to put system in 2 years ago
* Amount of defects in previous system
* Average amount of revenue per day for previous system
* Cost of new system
* Amount of defects in new system
* Cost of moppets standing there from council with no answers
* When will new system pay for itself and pay for the previous system.

But I don't doubt for a microsecond that BFP & journalistic skills are mutually exclusive.
Why don't you do it then? You've clearly got time on YOUR hands.
[quote][p][bold]s6blr[/bold] wrote: I for one was struck with complete disbelief that a fully working system, installed less than 2 years ago has been trashed for someone's technology folly! The two clueless moppets the council sent were not helpful, nor intelligent and were exceptionally condescending to the folks needing help with this clusterfk of an "advance". Who is the real beneficiary here -- what was the compelling reason for the change, and AT WHAT COST? Yet another example of a completely out of control district council completely out of touch with reality, funding their luvvies companies and causing problems that didn't exist in the first place. If BFP had any (a) brains, (b) balls, or (c) journalistic skills they would file a FOI request demanding: * Amount of cost to put system in 2 years ago * Amount of defects in previous system * Average amount of revenue per day for previous system * Cost of new system * Amount of defects in new system * Cost of moppets standing there from council with no answers * When will new system pay for itself and pay for the previous system. But I don't doubt for a microsecond that BFP & journalistic skills are mutually exclusive.[/p][/quote]Why don't you do it then? You've clearly got time on YOUR hands. Wyenot
  • Score: -2

8:19am Sun 10 Aug 14

gpn01 says...

It was free parking there yesterday. Has WDC decided to gi for the simple system of free car parking after all? Or is it just that the equipment is broken?
It was free parking there yesterday. Has WDC decided to gi for the simple system of free car parking after all? Or is it just that the equipment is broken? gpn01
  • Score: 2

5:37pm Thu 14 Aug 14

Lividov says...

deecee01 wrote:
So the people of Marlow are a bit thick! Who'd have thought!!
Hahahahaha! - idiot
[quote][p][bold]deecee01[/bold] wrote: So the people of Marlow are a bit thick! Who'd have thought!![/p][/quote]Hahahahaha! - idiot Lividov
  • Score: 0

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