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Probe after ASDA credit card fraud
4:29pm Tuesday 30th September 2008
SUPERMARKET Asda has launched a fraud inquiry after High Wycombe customers reported their card had been used illegally after visiting the store.
The retailer today promised customers at its Cressex store would get their money back after the fraud, which one customer said saw £1,400 withdrawn from ATM machines in the US and Pakistan.
About half a dozen chip and pin machines were removed as part of the investigation at the Holmes Farm Way store.
A statement from ASDA said: “We are aware of the situation and can confirm we have had a number of customers contact the High Wycombe store to say they've had fraudulent activity on their credit or debit cards and we are currently investigating this in conjunction with the banks and the police.
“At Asda the safety and security of customer data is of utmost importance to us. Importantly, any innocent customer who is the victim of any type of card fraud is protected by the Banking Code, which means that they will not lose out financially.
“As with all their financial transactions, customers always need to be extra vigilant when they use their credit or debit cards and should always report anything suspicious or strange to their bank or credit card provider.”
It said: “Customers can be assured that we are taking all the necessary steps to ensure the continued safety and security of customer data.
“As with all issues around card security we work very closely with all the relevant authorities to ensure that everything possible is done to mitigate fraudulent activity and to continue to develop technology to stay ahead of fraudsters.”
One customer, who wished to remain anonymous, said he had had £1,400 stolen from US and Pakistan through more than 25 withdrawals.
He said his mother had also had £300 stolen after shopping at the store.
He said: “I was absolutely shocked, I couldn’t believe it. When chip and pin came in you thought this sort of thing wouldn’t happen any more – that is clearly not the case.”
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Your Say YourBucks
gungun, Wycombe says...
6:41pm Tue 30 Sep 08
I for one am astonished that a company the size of Asda in High Wycombe and part of the global wallmart group have not jumped at the opportunity to offer compensation to its customers who have been effectively robbed by one or probably a number of its employees. They should be held to account and made to compensate fully.
I like the previous contributor now have a wait of between 5 - 10 days for my new card and pin number to arrive. I agree with them we should all converge on this "happy to help" or should that be "happy to Help themselves" store and have goods to the amount stolen by their employees given freely by them, along with a further offering for the inconvinience caused by having to take time out of work to complete endless paperwork to attempt to reclaim the monies stolen.
Yes we should with luck be covered by the banking code, but if the security monitoring at Asdas in High Wycombe was up to scratch none of this should have ever happened.
I am disgusted!
dooza, High Wycombe says...
6:45pm Tue 30 Sep 08
I worry enough about the state of banks, they have to keep refunding all these bogus transactions as well as suffer from other problems due to this so called credit crunch.
ivor, says...
7:11pm Tue 30 Sep 08
Have you read Ivor’s blog today? Click on the “YOUR SAY” link at the top of the page then click on “BLOGS”.
Roger Wilson, Aylesbury says...
7:21pm Tue 30 Sep 08
Why would anyone get tempted to do identity fraud when they know that their signature personalised with their ID sticker will expose their identity? Current signature system does not even expose person's gender and so boosts identity fraud. Only this system will deter use of fake documents.
Why would anyone get tempted to use stolen or skimmed cards when they know that they will not be able to activate the transaction without new security code which will change to a new value after every transaction?
This system will also eliminate the need for us to protect our personal an card details since fraudsters will not be tempted to misuse these stolen details.
Organisations would make their customers personalise signatures by letting them use mobile phone size device which will capture image and activate printer to print their ID sticker virtually instantly.
Proposed system will deter virtually all fraud crimes including those Chip and PIN, data protection and even biometric ID cards will not deter.
This KEY and PIN system could be treated like international ID card since it will personalise signature and PIN to the right individual in any country in the world.
To protect the public and entire business industry from becoming victims of fraud government and banks should act now and exploit proposed system before it is too late to stop a fraud crunch which will be far worse than credit crunch.
Observer of, HW says...
7:25pm Tue 30 Sep 08
I think the fraud was traced to the Shell Service Station on London Road.
The bank treated it as a "normal" fraud, requiring us to attest that we had not given our pin numbers to anyone else, etc. Never mind the fact that the cloned card and pin ended up in Sri Lanka!
New cards, new account number, all because of the slack security of chip and pin.
It seemes to me that it was safer with chip and signature!
Lane-ender, Lane End says...
7:29pm Tue 30 Sep 08
I for one am astonished that a company the size of Asda in High Wycombe and part of the global wallmart group have not jumped at the opportunity to offer compensation to its customers who have been effectively robbed by one or probably a number of its employees.
====================
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You really should not have wrote what you did there m8, ( you could have opened yourself up to a court action for that ). you do not know the full facts, I do know that is was an outside job and the am almost certain that arrests have been made, people were arrested about a month ago, but it has taken this long for the card cloner's associates to start using the cloned cards, so it shows how many cards they have cloned not only from Asda but from everywhere they have scammed before this store.
it does however go to show that chip and pin is not safe and needs changing and securing as soon as possible.
polypore, High Wycombe says...
7:34pm Tue 30 Sep 08
gungun, Wycombe says...
8:10pm Tue 30 Sep 08
faisal mahmood, sands says...
10:19pm Tue 30 Sep 08
Wycombe is still high on..., HW says...
10:23pm Tue 30 Sep 08
ivor wrote:I don't normally agree with Ivor - but, what he says is entirely true.
So much for the dangerous new-fangled methods of payment. You’re far better off (and safer) paying with cash.Have you read Ivor’s blog today? Click on the “YOUR SAY” link at the top of the page then click on “BLOGS”.
95% of everything I buy is paid for in cash. Since my bank details are rarely called for I have never been defrauded.
Yes, an employee can try and pocket the cash you have handed over: this is then the retailers problem since you have already paid for your goods.
I do use my bankcard at the bank to pay in money and withdraw from the cashpoint (inside the bank where possible). I do shop online using Paypal or my card as long as it is a big named / national company.
Damage limitation has always worked for me. I appreciate that Asda / Walmart qualify as a big name but I remember reading in the press about a Tesco employee passing cash up to his friend hiding to intercept it in the toilets.
Minimum wage does not appeal to everybody and some folk wish to top up their meagre wages with tax free cash. Be wary is the message!
true blue, Reading says...
12:03am Wed 1 Oct 08
FD, High Wycombe says...
9:54am Wed 1 Oct 08
taylor2, wycombe says...
11:06am Wed 1 Oct 08
Irate of Bourne End, Bourne End says...
12:32pm Wed 1 Oct 08
I can defintely link it to Asda High Wycombe because I was lucky(???) enough to have 2 cards cloned. One was on my husbands account which I only ever use to buy petrol and the other I use for shopping etc. Therefore the only common denominator is Asda. (I dont buy groceries at Shell and I dont use the Grocery card to buy petrol)
Merge in Turn, says...
1:10pm Wed 1 Oct 08
polypore, High Wycombe says...
1:26pm Wed 1 Oct 08
The people involved were arrested a month ago.
Surely Asda and/or the police must have been able to pass information on to card issuers in this time?
So how come the associates were able to use the cloned cards last week?
Obviously not card-holders' fault.
Asda, the card issuers have a duty to protect card-holders' interests.
So it must be the responsibility of Asda, the police and/or the card issuers. (Maybe not their fault as such, but responsibility, definitely.)
Stokey, High Wycombe says...
2:08pm Thu 2 Oct 08
I looked at my card activity and I had only used it in B&Q and ASDA in High Wycombe, so I guess that explains who was responsible! ASDA, sort the thieving scabs out at your store!
gungun, Wycombe says...
1:04pm Fri 3 Oct 08
Explorer, says...
1:59pm Fri 3 Oct 08
rippedoff, High Wycombe says...
2:05pm Fri 3 Oct 08
Explorer, says...
2:28pm Fri 3 Oct 08
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Probe after ASDA credit card fraud
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wycman, highwycombe says...
5:05pm Tue 30 Sep 08