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4:29pm Tuesday 30th September 2008 in
SUPERMARKET Asda has launched a fraud inquiry after High Wycombe customers reported their card had been used illegally after visiting the store.
The retailer today promised customers at its Cressex store would get their money back after the fraud, which one customer said saw £1,400 withdrawn from ATM machines in the US and Pakistan.
About half a dozen chip and pin machines were removed as part of the investigation at the Holmes Farm Way store.
A statement from ASDA said: “We are aware of the situation and can confirm we have had a number of customers contact the High Wycombe store to say they've had fraudulent activity on their credit or debit cards and we are currently investigating this in conjunction with the banks and the police.
“At Asda the safety and security of customer data is of utmost importance to us. Importantly, any innocent customer who is the victim of any type of card fraud is protected by the Banking Code, which means that they will not lose out financially.
“As with all their financial transactions, customers always need to be extra vigilant when they use their credit or debit cards and should always report anything suspicious or strange to their bank or credit card provider.”
It said: “Customers can be assured that we are taking all the necessary steps to ensure the continued safety and security of customer data.
“As with all issues around card security we work very closely with all the relevant authorities to ensure that everything possible is done to mitigate fraudulent activity and to continue to develop technology to stay ahead of fraudsters.”
One customer, who wished to remain anonymous, said he had had £1,400 stolen from US and Pakistan through more than 25 withdrawals.
He said his mother had also had £300 stolen after shopping at the store.
He said: “I was absolutely shocked, I couldn’t believe it. When chip and pin came in you thought this sort of thing wouldn’t happen any more – that is clearly not the case.”
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Comments(22)
wycman
says...
5:05pm Tue 30 Sep 08
gungun
says...
6:41pm Tue 30 Sep 08
dooza
says...
6:45pm Tue 30 Sep 08
ivor
says...
7:11pm Tue 30 Sep 08
Roger Wilson
says...
7:21pm Tue 30 Sep 08
Observer of
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7:25pm Tue 30 Sep 08
Lane-ender
says...
7:29pm Tue 30 Sep 08
polypore
says...
7:34pm Tue 30 Sep 08
gungun
says...
8:10pm Tue 30 Sep 08
faisal mahmood
says...
10:19pm Tue 30 Sep 08
Wycombe is still high on...
says...
10:23pm Tue 30 Sep 08
ivor wrote:I don't normally agree with Ivor - but, what he says is entirely true.
So much for the dangerous new-fangled methods of payment. You’re far better off (and safer) paying with cash.Have you read Ivor’s blog today? Click on the “YOUR SAY” link at the top of the page then click on “BLOGS”.
true blue
says...
12:03am Wed 1 Oct 08
FD
says...
9:54am Wed 1 Oct 08
taylor2
says...
11:06am Wed 1 Oct 08
Irate of Bourne End
says...
12:32pm Wed 1 Oct 08
Merge in Turn
says...
1:10pm Wed 1 Oct 08
polypore
says...
1:26pm Wed 1 Oct 08
Stokey
says...
2:08pm Thu 2 Oct 08
gungun
says...
1:04pm Fri 3 Oct 08
Explorer
says...
1:59pm Fri 3 Oct 08
rippedoff
says...
2:05pm Fri 3 Oct 08
Explorer
says...
2:28pm Fri 3 Oct 08
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