Chiltern Railways has come top in a survey for overall customer satisfaction. 

Passengers gave the train operator a score of 92 per cent in the Transport Focus’ National Rail Passenger Survey - rating them the UK's joint top DFT franchise operator. 

Chiltern, an Arriva UK Trains company, also scored top of the DFT franchises for satisfaction with punctuality and reliability (90 per cent), satisfaction with how requests to station staff were handled (96 per cent) and satisfaction with car parking facilities (71 per cent).

The National Rail Passenger Survey - commissioned by independent consumer watchdog Transport Focus - represents the views of more than 100,000 rail passengers and opinions of network-wide train services are collected twice a year from a representative sample of journeys.

Chiltern Railways managing director, Dave Penney, said: “We are delighted that passengers have rated Chiltern as the UK’s top DFT franchise for overall satisfaction. 

"What is just as pleasing is that we are also at the top of the table for satisfaction with punctuality and reliability, car parking and for requests made to our station staff. 

"The findings reinforce our commitment to providing a high quality passenger experience.”