Chiltern Railways is named UK rail brand with the strongest reputation in London and the South East of England for the third year in a row.

The Rail Reputation Index also revealed that Chiltern ranks first for social media sentiment; with regular positive comments regarding Wi-Fi, entertainment, customer care and staff.

The Index is based on over 5000 interviews with recent users of UK train companies. Research and consultancy agency, BDRC, designed the index by combining the likelihood of a participant to recommend a provider (Net Promoter Score) with detailed insight into a range of service touch-points.

Chiltern Railways Customer Services Director, Alan Riley said: “We are delighted that Chiltern Railways is the train company people are most likely to recommend in London and the South East and is top for positive social media sentiment.”

“The result is testimony to the hard work that the team at Chiltern put in every day and our commitment to delivering across the route to make it better for customers”

“We’re continuing to develop based on what passengers tell us and are dedicated to doing more to give our passengers the experience they deserve.”