Passengers have once again ranked Chiltern Railways as the best operator for journeys between London and the West Midlands and Oxford in the National Rail Passenger Survey (NRPS).

The survey revealed that 89 per cent of customers on the company’s West Midlands route and 88 per cent on the Oxford route said that overall the Chiltern Railways service was good or satisfactory.

Across the whole route, 88 per cent of passengers felt the same, higher than the national average of 84 per cent.

Customers ranked Chiltern Railways the best for punctuality and reliability for journeys to Oxford and the West Midlands, and overall 87 per cent of customers were satisfied with the train company’s punctuality, higher than the national average of 74 per cent.

Passengers also rated Chiltern highly for overall satisfaction with the train, bike parking facilities and they were one of the top train companies for cleanliness in stations.

Chiltern Railways interim managing director Mary Hewitt said: “I’m always extremely proud of the entire team for their hard work and dedication, but I have been even more proud of our staff throughout the pandemic.”