Are you not able to pay for your groceries? Customers may have noticed problems at the checkouts in Sainsbury's Chesham this morning (March 16).

The supermarket has said this is due to experiencing “technical issues” which are affecting some stores, the online delivery service and “ability to contact customers.”

Sainsbury's has also said because of this matter, they will “not be able to fulfil the vast majority of today's Groceries Online deliveries.”

In a statement on X, formerly Twitter, @sainsburys said: “We're experiencing technical issues affecting some stores, our Groceries Online service and our ability to contact customers. Unfortunately, we will not be able to fulfil the vast majority of today's Groceries Online deliveries. (cont...)

“We are working hard to fix the issue and apologise to our customers for the inconvenience. We will contact customers proactively to rebook orders as soon as we can.”

There have been problems with contactless payments due to an error with an overnight software update, although all stores were open as usual and chip and pin and cash transactions were working, a spokesperson told the PA news agency.

Replying to the tweet, many customers have shared their concerns.

One said: “Well thanks Sainsburys. What a disappointment. sat here like a plum since 6.55 and just seen this. I'll be off to @Tesco in that case.”

Another added: “Can someone please tell me what is happening with my order and delivery! waiting on baby formula with this order!"

This person wrote: “That’s annoying as we have a delivery pass ?”

A Sainsbury's spokesman said: "'Due to an error with an overnight software update, we are experiencing issues with contactless payments.

"All of our stores are open as usual today, accepting chip and pin and cash payments.

"Unfortunately, this also means we will not be able to deliver the vast majority of today’s Groceries Online orders and we are currently unable to contact customers directly, but will contact them as soon as we can to rebook orders.

"We apologise to customers for the inconvenience and are working hard to fix the issue.''