BUCKINGHAMSHIRE’S hospital boss says she wants to see more complaints about her services.
Anne Eden, chief executive of Buckinghamshire Hospitals NHS Trust, said this would help services to be improved.
Fewer complaints were received between January and March with delays, communication and treatment the most common worries.
There were 151 complaints in this period compared to 164 in the previous year. The trust received 916 compliments this year.
Yet Miss Eden said: “I’d like to see more of them than less, I think it is the only thorough way of understanding what is going on in the organisation.”
She told board members this morning: “We can tackle them and improve the quality of services. It is a slightly different way of looking at it.”
The trust runs Wycombe, Amersham and Stoke Mandeville Hospitals.
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