Disrupted train passengers can claim compensation following cable fire

Disrupted train passengers can claim compensation following cable fire

Disrupted train passengers can claim compensation following cable fire

First published in News Bucks Free Press: Photograph of the Author by , Reporter

TRAIN users who were affected by the closure of Marylebone Station over the past few days can claim compensation, Chiltern Railways has announced.

There was a cable fire at the weekend which meant the London train station was closed until Tuesday morning.

Passengers were forced to change their route with those on the main line asked to change at Ruislip and those coming from Amersham and Aylesbury changing at Harrow-on-the-Hill.

Chiltern Railways said this morning: "We appreciate that many of our passengers will have been affected by the cable fire on Sunday morning which damaged our signalling systems. This meant that we could not run trains in or out of Marylebone station until Tuesday morning.

"If you would like to claim compensation for a disrupted journey you can do so under the terms outlined in the Passengers’ Charter. To do this, we simply need a few details about your intended journey and your travel tickets."

Forms can be collected from one of the train company's staffed stations or send a letter to Chiltern Railways Customer Services, Merton Street, Banbury, Oxfordshire, OX16 4RN, which should include; the station you intended to depart from; the station you intended to arrive at; the time you intended to leave and arrive and the time you actually left and arrived.

You need to include your original train tickets for the affected journey, or in the case of a season ticket, a photocopy of the ticket for the affected date.

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