ANGRY customers held an overnight protest outside the Dreams headquarters which was filmed by the BBC Watchdog television programme.

Seven customers braved the rain and cold outside the store in Knaves Beech, Loudwater, on Friday, December, 2, after the bed company which has more than 100 stores in the UK was said to have failed to deliver weeks after their orders were made.

The protest was filmed by the programme, after the consumer complaints show said it received more than 300 letters within the last year from customers who had not had their beds delivered on time.

Terence Davies, one of the protesters waiting for a bed from Dreams, said: "I'm cold and wet. If I didn't think it was that important I wouldn't be here."

The seven aggrieved customers who had travelled from across the country to Bucks for the protest were all told to expect delivery within two to four weeks.

But, they say, none of the orders were received on time, leaving them to sleep on old beds, sofas or the floor.

Protester Ilaria English added: "I'm having my family come and stay for Christmas and the beds still haven't turned up."

Watchdog presenter Julia Bradbury joined the angry campaigners on the show, which was screened on Tuesday evening last week.

On Friday morning, after spending most of the night in the cold, staff from Dreams invited the group into their headquarters to discuss their complaints.

Each complainant was offered a full refund and a new bed worth up to £1,000.

A spokesman for the company told Watchdog: "Over 99 per cent of Dreams' customers are delighted with their bed as well as happy and satisfied with Dreams' service and delivery.

"Unfortunately, no company is perfect and we apologise to the tiny percentage of customers we occasionally let down.

"We always compensate for any failure on our part and we're particularly sorry to the customers featured on your programme. So much so that we've offered each of them their money back and their choice of bed free of charge."