My mother, Anne Doreen Goldman, was taken ill with an ongoing condition while staying with me (Viv Pollock) in Bourne End and was admitted to Wexham Park Hospital A&E in the early hours of March 5,, where she died peacefully in the afternoon.

From the moment we entered A&E the standard of care was exceptionally high. The three senior medics were kindness and professionalism personified. The team of nursing staff never approached Mum without introducing themselves and telling her gently what they were about to do which must have been so reassuring for Mum.

After the initial examinations, we were given a warning that Mum`s condition was very serious and likely to be bad news but they contacted her usual hospital, Newham General, for their latest reports and then ran a series of blood tests, scans, X-rays and ultrasounds before meeting again with us to report back on their findings, which sadly confirmed their initial diagnoses.

We were given the options professionally but with such caring and personal reflections, we were grateful to be guided to the conclusion that Mum should be made as comfortable as possible with no further interventions. Mum’s final hour or so was very peaceful and she drifted away surrounded by family.

So please pass on our grateful thanks to everyone concerned in Mums care, from the senior medics through nursing teams – including even the cleaners who appeared to be (rightfully) taking pride in their work in their early morning blitz on A&E.

My cousin, a retired nurse, was with us throughout and felt she was experiencing the most consistently high standards (ethos, expertise) witnessed in her entire career. — Vivienne Pollock, Brian Pollock, Hazel Goldman, Chalklands, Bourne End